😵 Common errors
We know how valuable your time and effort you put into your daily work as a driver or delivery person is. Dovetail was created with the intention of rewarding you for those efforts. However, sometimes a receipt may not be approved, which can be frustrating.
Understanding the Problem 🧠
Dovetail uses Artificial Intelligence to process the information on each receipt. While this system is powerful and constantly learning, it can still make mistakes. But don't worry, our dedicated team of engineers and user support is continually working to improve.
Common reasons for rejection ⚠️
Most receipts are rejected because something does not match the information submitted.
These are some common examples:
The selected date does not match the date on the screenshots.
You did not display all the arrows
Part of the screenshot is obstructed.
Not all required information is uploaded.
You send screenshots that do not correspond to the receipt in question.
